MoparFins

General BS and Laughs => General BS and Laughs => Topic started by: Brian on November 12, 2014, 05:42:16 PM

Title: OK, I hate LineX
Post by: Brian on November 12, 2014, 05:42:16 PM
I have tried to take the high road on this, but clearly they are not interested in customer service or warranting their product.

Here's my story....

I purchased a Line-X spray in bed liner from,

Trademaster Automotive LTD
44467 Yale Rd West
Chilliwack, BC, V2R 4H2
1-877-878-5869

I purchased this spray in bed liner on Sept 11/2012, for my 1984 Dodge ram pick up.  Within a year of having the liner sprayed on the tailgate began to peal.  I brought the truck in earlier this year to have them look at the pealing tailgate.  They said that they could "Glue" it back down....not the response I was looking for!

But recently I had noticed that there were several areas inside the box where the liner appeared to be lifting.  So a few weeks ago now, I started to pick at the liner and it started to pull up easily.  I was not very happy about this because I was wondering how many other sections had started to lift, allowing water to infiltrate under the liner, and allow rust to start.

So a day or two later I decided that I should try and get the liner out of the box.  I assumed that this was going to be a big job, since they claim that the liner's adhesion, and durability is almost indestructible.  Well it took me, and my friend, under 10 minutes to pull the liner out of the box.  We used nothing more then our finger tips to start the edges pealing away.

I contact the franchisee with pictures and a statement of what had happened, through their website.  I received a call a couple days later, but was not around to answer the call.  I called back and the owner (?) Wayne was not available to speak with.   We played phone tag for a week or two, but it seemed like I would not get a call back, unless I called first.  I decided to test my theory, so over the last 10 days or so I decided not call them at all....I have not received a single call from TradeMasters.

About 2 weeks ago I called Corporate Line-X and left a messages describing my situation.  Hoping that they would get involved and help settle this issue.  I have not heard back from them.  I called again last week, and again no communication.

So I have filed a complaint with the BBB, and on the corporate website I entered a "testimonial" about my situation.  We'll see what comes of all this over the next several weeks.

I am posting this on every on-line forum I frequent, with the hopes that the negative publicity will bring these parties out of the wood work to negotiate a fair settlement for this obvious faulty product.
Title: OK, I hate LineX
Post by: Brian on November 12, 2014, 05:54:27 PM
Now the pics that go along with this issue.....

First area I picked at...

(http://i697.photobucket.com/albums/vv340/thrashingcows/84%20Crewcab/October%202014/PICT0346_zps791332de.jpg) (http://s697.photobucket.com/user/thrashingcows/media/84%20Crewcab/October%202014/PICT0346_zps791332de.jpg.html)

Then a few days later.  This was just a few seconds worth of picking.

(http://i697.photobucket.com/albums/vv340/thrashingcows/84%20Crewcab/October%202014/PICT0345_zps398f3dcf.jpg) (http://s697.photobucket.com/user/thrashingcows/media/84%20Crewcab/October%202014/PICT0345_zps398f3dcf.jpg.html)

Took less than 2 minutes to strip this one side....

(http://i697.photobucket.com/albums/vv340/thrashingcows/84%20Crewcab/October%202014/PICT0349_zps37c9b60e.jpg) (http://s697.photobucket.com/user/thrashingcows/media/84%20Crewcab/October%202014/PICT0349_zps37c9b60e.jpg.html)

(http://i697.photobucket.com/albums/vv340/thrashingcows/84%20Crewcab/October%202014/PICT0348_zpsaa4172be.jpg) (http://s697.photobucket.com/user/thrashingcows/media/84%20Crewcab/October%202014/PICT0348_zpsaa4172be.jpg.html)

And the rest took only a few more minutes between myself and my friend.

(http://i697.photobucket.com/albums/vv340/thrashingcows/84%20Crewcab/October%202014/PICT0350_zpse69975bd.jpg) (http://s697.photobucket.com/user/thrashingcows/media/84%20Crewcab/October%202014/PICT0350_zpse69975bd.jpg.html)

(http://i697.photobucket.com/albums/vv340/thrashingcows/84%20Crewcab/October%202014/PICT0352_zpsf893285c.jpg) (http://s697.photobucket.com/user/thrashingcows/media/84%20Crewcab/October%202014/PICT0352_zpsf893285c.jpg.html)

Pictures are wroth a thousand words aren't they...;)


Title: OK, I hate LineX
Post by: dana44 on November 12, 2014, 05:58:08 PM
Good luck with the results, and yes, this picture is worth a thousand words.
Title: OK, I hate LineX
Post by: Steve on November 12, 2014, 07:01:07 PM
http://igotacummins.com/showthread.php/3462-OK-I-hate-Line-X (http://igotacummins.com/showthread.php/3462-OK-I-hate-Line-X)

Yeah  For all the things you did to this truck, that was a slap in the face
Title: OK, I hate LineX
Post by: Brian on November 13, 2014, 11:25:39 AM

Yesterday I filed a complaint with the BBB, and I also put a negative
"testimonial" on the corporate LineX page.  Guess who contacted me today
 through E-mail....Canadian Regional Manager for LineX.



We'll see where this goes....Guess I got their attention finally!

Title: OK, I hate LineX
Post by: Steve on November 13, 2014, 12:00:44 PM
It pays to call out the troops sometimes. . . . .  I don't blame you one bit.
Having been ripped off a few times, you did what I would do, and have.  That was an expensive ordeal to begin with.
Title: OK, I hate LineX
Post by: dana44 on November 13, 2014, 02:00:46 PM
Yep, will be very interesting to see and hear what the results will be now!
Title: OK, I hate LineX
Post by: Brian on November 14, 2014, 01:33:18 PM

Well with family visiting and stuff....I missed a message from Wayne,
the owner of Trademasters, and LineX franchisee, yesterday.



I'm assuming He is all bent out of shape because I went above his head
and filed a negative Testimonial on the corporate site.  He says he will
 do absolutely NOTHING for me.  He also basically said since I did not
like his "solution" of gluing back down the liner, then I got what I
deserved!



All I can say is WOW.  Talk about an extremely unprofessional individual.



I have sent another e-mail to the Corporate regional manager about this.  We'll see what they say.

Title: OK, I hate LineX
Post by: Steve on November 14, 2014, 02:07:39 PM
Glue it down?
He who screams the loudest is guilty the most

Title: OK, I hate LineX
Post by: Brian on November 15, 2014, 08:09:42 AM
Here is the voice mail message from Wayne, owner of Trademasters, and LineX franchisee.  Left for me on Thursday Nov 13/2014.

Please listen to his response to me about my issue, and "testimonial" I left on the Corporate LineX page.  Which is the only thing that seemed to get their attention!

(http://i697.photobucket.com/albums/vv340/thrashingcows/84%20Crewcab/November%202014/th_VID-20141114-00004_zps2ufm8vco) (http://i697.photobucket.com/albums/vv340/thrashingcows/84%20Crewcab/November%202014/VID-20141114-00004_zps2ufm8vco.mp4)


Title: OK, I hate LineX
Post by: Steve on November 15, 2014, 08:56:05 AM
It's the customers fault as usual.
You know I have been sharing this stuff on Face Book Right?
Title: OK, I hate LineX
Post by: Brian on November 15, 2014, 11:11:08 AM
Quote from: POLARACO
It's the customers fault as usual.

No I didn't know...but I trust you Steve.(http://www.moparfins.com/forum/smileys/smiley2.gif)  And Since I don't do Facebook, I appreciate you helping me with this.



Title: OK, I hate LineX
Post by: 300rag on November 15, 2014, 02:13:34 PM
Quote from: POLARACO
It's the customers fault as usual.


Do you have a link to it?
Title: OK, I hate LineX
Post by: Steve on November 15, 2014, 07:47:37 PM
On facebook?
Just look up Steve Hobby
Title: OK, I hate LineX
Post by: Brian on November 17, 2014, 06:50:36 PM
Well I finally got a response from the Corporate Regional Manager.  Remember, I sent a few e-mails wondering, and asking why, I have not had any communication in a few days....

This is his Response....

Quote
I have been taking the proper time to research both sides to this situation, and was unaware of any required time line. In the end I do not see any resolution, as stated by yourself, you do not want ANY spray in box liner. It is unfortunate that you and the franchise cannot find common ground, and I  believe that the actions taken have accelerated this situation to a point of non resolution. Please let me know if there is anything else I can do.

I'll wait to see what happens with the complaint I filed through the Better Business Bureau.  After that I will decided in what direction I will take this issue.


Title: OK, I hate LineX
Post by: Brian on December 01, 2014, 07:46:39 PM
Here is an Update!

My last communication with the Corporate Regional manager was when he told me he was going out of the country for a few days.  After that no more communication.

Then a few days after that I received an E-mail from head of Canadian business and franchisee's, or some such title.  Think it was the regional manager's boss?  Anyway this woman e-mailed me and wanted my phone number so we could talk.  I responded to her politely that I wanted to keep our communications in the written form, due to the potential for unwarranted emotional statements to be uttered.  And as a record of all communication just in case I have to contact the Media, or take legal action.

After that I received no further communication from anyone.  Then last week I received an E-mail from Wayne, the owner of trademasters, and the Line-X franchisee who sprayed the liner in my box.  The e-mail was brief, but stated that a full refund was being given to me, and the check should arrive in a few days.

The next day I received a response from the BBB.  They had contacted Trademasters and got a written response to my complaint.  There was the expected defense of their situation, and the statement that they thought my preferred solution to this issue was unfair, but at the end of it it states that a full refund was being issued.

I have the check in hand, arrived a couple days ago.  Will be going by the bank tomorrow to deposit it. (http://www.moparfins.com/forum/smileys/smiley4.gif)

Title: OK, I hate LineX
Post by: Steve on December 01, 2014, 08:26:21 PM
I got ya good on Igota
Title: OK, I hate LineX
Post by: dana44 on December 01, 2014, 08:39:13 PM
Well, I can appreciate the fact someone finally came to a final decision, even if it took a while before any results occurred. As they say, good things come to those that wait, even if there was a whole lot of BS in between.